FREQUENTLY ASKED QUESTIONS
How can we help?
We are here to help you find the perfect piece of fine jewellery. Below, you will find answers to the most common questions about our materials, ordering process, and care instructions.
WHAT WE USE
Materials & quality
We exclusively use solid 18-carat gold (available in yellow, white, and rose gold) and natural top wesselton vvs diamonds (f/g color). We do not use gold plating, vermeil, or lower-carat alloys like 14-carat or 9-carat.
Yes. Because we use solid 18-carat gold, which is 75% pure gold, our jewellery is highly hypoallergenic and excellent for those with sensitive skin or metal allergies.
All diamonds in our collection are 100% natural and ethically sourced. We choose natural diamonds because we produce jewellery for future generations, and we believe the value of a piece should endure. Natural diamonds retain their worth over time, while lab-grown diamonds lose virtually all resale value the moment they are purchased. That said, for bespoke wedding and engagement rings, we respect our customers' preferences entirely. If you prefer a lab-grown stone, that is your choice.
Top wesselton is a traditional scandinavian trade term for diamonds of exceptional color, equivalent to the f or g grades on the gia (gemological institute of america) scale. Vvs stands for very very slightly included, meaning the diamond contains only microscopic inclusions that are invisible without 10x magnification. This combination ensures exceptional whiteness and virtual flawlessness to the naked eye.
14-carat gold contains 58.3% pure gold, while 18-carat gold contains 75% pure gold. The higher gold content gives 18-carat a richer, more saturated color, superior hypoallergenic properties, and greater resistance to tarnishing. While 14-carat gold is more common in mass-market jewellery, 18-carat gold is the standard used by the world's finest jewellery houses.
Ve fine jewellery operates as a direct-to-customer brand. We have no retail shops, no wholesale partners, no boutique overhead. By removing the layers between the craftsman and the customer, we offer solid 18-carat gold and natural top wesselton vvs diamonds at prices that often compete with brands using 14-carat gold or lab-grown diamonds.
HOW IT WORKS
Ordering & shipping
Yes, all of our eternity rings and pave rings are meticulously made to order to ensure the perfect fit and exceptional quality. Please allow adequate time for crafting before delivery.
Yes, we ship worldwide. All orders are shipped fully insured and secured with gls, ups, or fedex. A signature is required upon delivery. We offer complimentary shipping on all orders to the uk over 250 gbp, and to norway over nok 3,000.
For orders shipped to the united kingdom and norway, all local taxes and duties are included in the final purchase price. For other non-eu countries, local custom duties and taxes may apply upon receipt.
Most of our silhouette collection earrings are sold as single units, giving you the freedom to mix and match and create your own personalized ear stack. Please check the individual product page for details.
Yes. Our wedding ring collection is based on our existing designs, and we also offer a bespoke service where we can adapt our designs to your vision. Please contact us to discuss your requirements.
LOOKING AFTER YOUR PIECES
Care & maintenance
Soak your pieces in warm water with a few drops of mild dish soap for 10 to 15 minutes. Gently brush with a very soft-bristled toothbrush, rinse thoroughly, and dry with a lint-free cloth. Avoid harsh chemicals or abrasive cleaners.
While solid 18-carat gold will not tarnish or rust in water, we recommend removing your diamond jewellery before showering, swimming, or applying lotions. Soaps and chemicals can leave a film on diamonds, temporarily dulling their brilliance.
Always store your jewellery in the complimentary velvet Ve jewellery box provided with your purchase. Keep each piece in a separate compartment to prevent diamonds from scratching other pieces or gold surfaces.
Still have questions?
We would love to hear from you. Our team is available to help with any questions about our jewellery, sizing, or bespoke services.